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Shipping & Return Policy

RETURNS/EXCHANGES
Isospec LLC only accepts returns/exchanges within 14 days of purchase, in the event that the product ordered did not arrive sealed as per Isospec LLC packaging standards. In the event that the product is received and is not sealed as per Isospec LLC packaging standards the customer is entitled to a full refund/exchange plus any shipping expenses he/she may incur as part of the return/exchange process.

SHIPPING
Isospec LLC strives to provide the highest level of customer service and satisfaction. All orders that are received via internet, telephone, or any other means are processed and shipped within three (3) to five (5) business days. Orders are not shipped on statutory holidays or weekends. Orders are shipped through, USPS, FedEx, or UPS. Isospec LLC is not responsible for any transit delays that are out of Isospec LLC’s control. In the event that a customer does not pick up a package after being left a delivery notice by the shipping company and receiving email notice from Isospec LLC, the customer is responsible for any additional shipping expenses involved in re-sending the item(s).

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